TERMS OF SERVICE CUSTOMER POLICY

June 6, 2026

CANCELLATIONS

Altitude Salon will now require a credit card on file to schedule any online appointment. We require two (2) business days notice to CANCEL OR MAKE ANY CHANGES to an appointment. Business Days are Monday - Friday, 10 am to 7 pm. For example, if your appointment is on Tuesday, you must call to cancel no later than 7 pm on Friday. In the case that you wish to cancel your appointment after 7pm, or less than two business days, you are responsible for 50% of the service that was scheduled. If you fail to show up for your appointment, or cancel your appointment after the scheduled time, you will be responsible for 100% of the service that was scheduled. Long services and Color services may require a deposit to hold the appointment. If a deposit if paid, it will be applied towards the appointment or cancellation fee, it applicable. If you cancel your appointment before the fee period, your deposit will be credited.

As a courtesy, four (4) days prior to your appointment you will receive a confirmation text that you will need to reply to. If you do not reply, you will receive another confirmation reminder two (2) days prior to your appointment, and we may attempt to call you and leave a voicemail. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed/canceled appointments and the cancellation fee. Our appointments are confirmed in advance because we know how easy it is to forget an appointment that was booked months ago. If you must make a change to your appointment, please call the salon. Text messages and emails may not reach us in time and may still result in cancellation fees.

Our stylists are paid strictly by commission so when there is a late cancellation, and they cannot fill their schedule, they will not earn their commission and will not be paid. We like to see our stylists earn a decent living, so please be considerate. Our goal is to always provide the most stable environment for both our staff and clients.

We understand emergencies come up and are willing to discuss options with you. If you find yourself in an emergency that requires you to cancel or reschedule, even within the late cancellation period, please call us as early as possible so we can discuss options. We care about our customers as much as we care about staff, and want you to be safe and healthy. Exceptions to the cancellation policy are the sole discretion of the salon, but may be possible. Repeated cancellations, however, will not be considered for exceptions.

On occasion, our team members may not be available for your appointment due to sickness or family emergencies. In those cases, we will do our best to find you another team member at your scheduled time or reschedule you with the same team member. We will attempt to give you as much notice as possible.

LATE ARRIVALS

In order to continue providing the best possible service to our guests, we will not allow any clients' late arrival to affect the service of another guest. If you are more than 10 minutes late, your appointment will more than likely need to be rescheduled. If we are able to accommodate you, you may be charged a late fee, or need to forfeit a blowdry/style. Please call us as soon as possible so that we might explore our options. Your stylist reserves the right to cancel or alter your appointment if you are more than 10 minutes late.

RE-DOS FOR HAIR SERVICES

Requests for a re-do must be made within 72 hours of the initial service and must be scheduled with the same team member.

If you are simply looking for a different result than what was agreed upon in the consultation, we are happy to quote you for an adjustment, which will allow us to shift your look based on your new goals. Every effort will be made to get you back into the salon within 7 days of your redo request. Please note that if you do not notify us within 72 hours of your service, the redo policy becomes null and void and any requested changes will be billed according to the service menu and pricing. We do not offer refunds on services.

PRODUCT RETURN POLICY

Retail purchase are not refundable. If a stylist recommends a retail product that you are unsatisfied with, we will exchanges at full purchase price for 30 days from your initial purchase for another product that your stylist believes is better suited to meet your needs and goals. Between 30 to 60 days, the exchange will be at 50% of the purchase price. After 60 days, no exchange will be accepted.

**All makeup, hair brushes and skincare sales are final.

Deposits for Hair Extensions are non-refundable.

PRICING

The salon pays certain expenses, including employee wages, rent, taxes, product costs, insurance, utilities, advertising, salon supply costs, and other incidentals. These expenses often increase in cost. Stylists work hard to improve their skills, and as such their wages increase with skill. The salon sets prices of services and retail products in order to ensure that we can pay these expenses and remain in business. The margin in the salon business is very slim, and we cannot always absorb increases in these costs. As such, prices for services and retain products will be increased from time to time. These prices will be available online and in the store.

Prices also vary by stylist, service, the type, length and condition of your hair and your desired outcome. The salon and stylists are happy to go over proposed services and the associated prices during the consultation before services, but there al also times where additional product or services will be needed during the performance of the service. The stylist will inform you if additional product or services is needed to complete your service, and you may alter your service, if possible.

FEES

All fees for services rendered are expected upon completion of services. We will be happy to discuss all individual charges and fees during the consultation period at the beginning of your service. ALL CREDIT CARD PAYMENTS WILL BE CHARGED A $1 FEE.

PAYMENT

We do accept Visa, MasterCard, Discover, American Express. We do NOT accept checks. We always prefer cash when possible!

PRIVACY

Your private information is never sold or shared outside of the salon organization. Only your service provider, salon owners, and necessary employees with traceable logins have access to your information. Credit card information is stored securely by our credit card processor. We may only access the last 4 digits and expiration date to help you identify the card.

Your valid contact information is required in order for the salon to clearly communicate appointment details and reminders, product and marketing initiatives, and business announcements. You may opt out of any marketing communication, but may not opt out of communications regarding our appointments.

RESPECTFUL COMMUNICATION

All interactions with our staff and other guests must be courteous and polite. Any form of harassment, discrimination, foul or offensive language, or aggressive behavior will not be tolerated.

DISRUPTIVE BEHAVIOR

To maintain a relaxing environment, we ask that cell phones be set to silent or vibrate. Please refrain from talking on the phone while in the salon. Likewise, please refrain from talking too loudly or engaging topics that are not fit for polite company.

CHILDREN & GUESTS:

For safety reasons and to maintain the salon's ambiance, children or extra guests are only permitted as space allows and while they are not disruptive to the salon. The salon has sharp scissors, razors, sheers and other cutting instruments, hot tools that may cause burns and styling chemicals that may cause discomfort or require medical treatment if accidental exposure occurs. The salon is not a playground, and we will not tolerate the risk to our staff or guests from unmanaged behavior.

INTOXICATION & HEALTH

We reserve the right to refuse service to anyone under the influence of drugs or alcohol, or those showing symptoms of a contagious illness.

OUTSIDE FOOD & DRINK

In accordance with State, County and Local laws and regulations, the salon does not permit any alcohol on the premise. The salon may not serve alcohol and guests may not bring in alcohol for consumption. Outside non-alcoholic beverages are permitted as long as they do not interfere with the stylist's ability to provide services. The stylist will tell you where you may place your drinks. Please refrain from placing anything on the stylist's work surfaces. Food may be ordered and consumed only during processing time for long color and treatment appointments, and must not interfere with the scheduled service time.

SALON PROVIDED FOOD & DRINK

The salon may offer complimentary beverages or snacks, if they are available. Please be considerate of other guests and keep in moderation.

DAMAGES BY CUSTOMERS

Sometimes accidents happen and a stylist's tool takes a fall. Most of the time, this is a brush, comb, clip or other tool that won't be hurt and just needs to be sanitized. Sometimes this will be a very expensive tool that the stylist spent hard earned money on. The stylist and salon will assess any damage caused by a customer, and may ask the customer for reimbursement. Keep in mind that a good pair of sheers can cost $1200 - $1600, and a stylist MUST have several pair to perform their trade. If one becomes damaged, this is a significant cost for replacement. If possible, we will only ask for help covering the replacement or repair. Salon insurance does not cover tools that are dropped.

POLICY UPDATES

The salon may update this policy document from time to time. All updates will be available on the salon website at https://www.altittudesalonllc.com, within the booking system and in the store. If there are differences in published policies, the one posted on the web site with the most recent date is in effect.

ACCEPTANCE OF TERMS

By continuing to utilize the services of the salon, you agree to be bound by these terms and services, including any updatest