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Altitude Salon will now require a credit card on file to schedule any online appointment. We require 48 hours hours notice to CANCEL OR MAKE ANY CHANGES to an appointment. In the case that 48 hours notice is not given for a cancellation /rescheduling, your credit card will be charged 50% of the service that was scheduled. NO CALL/NO SHOWS will be charged 100% of the service that was scheduled. All color services will require a deposit to hold the appointment and will be used for the cost of the service as long as the appointment is not a No call/no show, or cancelled in less than 48 hours.
As a courtesy, 24 hours prior to your appointment you will receive a confirmation text that you will need to reply to. We will also attempt to call you and leave a voicemail. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed/canceled appointments and the cancellation fee. Our appointments are confirmed at least 24 hours in advance because we know how easy it is to forget an appointment that was booked months ago. Please note, texts and emails are NOT an acceptable way to communicate a change to your appointment. Please call the salon only.
When you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services. Our stylists are paid strictly by commission so when there is a last minute gap in their schedule they are not able to make money. Our goal is to always provide the most stable environment for both our staff and clients.
On occasion, our team members may not be available for your appointment due to sickness or family emergencies. In those cases, we will do our best to find you another team member at your scheduled time or reschedule you with the same team member.
If you are more than 10 minutes late, your appointment will more than likely need to be rescheduled. Please call us as soon as possible so that we might explore our options. Your stylist reserves the right to cancel or alter your appointment if you are more than 15 minutes late.
RE-DOS FOR HAIR SERVICES
Requests for a re-do must be made within 72 hours of the initial service and must be scheduled with the same team member.
PRODUCT RETURN POLICY
All makeup sales are final. Aveda does not allow returns on makeup products. Aveda does not take returns on skin care unless you can prove an allergic reaction. All other products carry a 30-day grace period during which they can be exchanged for store credit.
All fees for services rendered are expected upon completion of services. We will be happy to discuss all individual charges and fees during the consultation period at the beginning of your service.
We do accept Visa, MasterCard, Discover, American Express. We always prefer cash when possible!